A Word About Our Commitment To You, Our Client-Partners: Municipal & Engineering Planners, Communications & PRC Managers
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The W Group was established 12 years ago to provide high-quality professional services support to municipalities. We have strong commitments to our client-partners:
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We treat each of our clients as our partners
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We do not sell them services they do not need
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We deliver the highest quality services at reasonable rates
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We continuously look at ways we can do things better
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We build and deliver pragmatic solutions and services that provide the most positive impact to client-partners
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We focus on building long-term, sustainable relationships with our client-partners
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We provide valuable, high-quality professional services to client-partners when they do not have the required skills in-house
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We strive to make positive differences in the lives of both our client-partners and community residents
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Why our focus on municipalities?
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Throughout our founder Kent Waugh's 38+ years of providing marketing research and strategic counsel to government agencies (all levels), corporations, and non-profits, he was constantly impressed by:
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The commitment and passion displayed by municipal staff,
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The keen interest displayed by residents to positively contribute to their community, and
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The huge and direct impact municipalities have on residents' quality of life.
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At the end of each day, our team members feel good about the work they have completed, and the positive impact they have had on our client-partners and their respective community members.
Some of our team members (left to right): Adel Waugh, Rupinder Baweja and Tammy McKenna.
A few words on our teams' commitment:
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We are extremely proud of our team of ten highly specialized and skilled professionals who in the past two years alone, have assisted our municipal client-partners to:
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Design, Program, & Conduct approximately 500 surveys and web forms
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Design & Deploy more than 1,200 E-Newsletter Campaigns reaching 65,000+ subscribers with over 2 Million emails.
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Gather feedback from over 50,000 municipal services' customers
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Design & Build 20 E-Learning Courses
The following is a visual index of some topics we have helped client-partners conduct surveys.
Scroll over images to see topics. Click on the image to see which municipal department we worked with on each survey.